FAQS

Have a question about your visit or stay?

Have a question about your visit or stay? Find useful information and advice about our resorts, city spas, treatments and products here.

We answer the most commonly asked questions, however, if our FAQs do not address your question, please feel free to contact reservations@champneys.com

For the best rates

Booking online

The quickest way to book with us is online. Our calendar will show you the best available rates and special offers. It’s worthwhile booking all aspects of your visit as far in advance as possible.

Our Reservations Team is available to assist with any additional enquiries, Champneys Return Vouchers, Partner bookings and Vitality bookings. Please email the team on reservations@champneys.com or call 0343 226 2222.

When I try to make a booking it says 'transaction declined' I'm sure I have sufficient funds in my bank, what should I do?  
Please make sure you are entering your billing address and account details exactly the same as they are recorded with your bank. If you encounter this problem multiple times, please call our Reservations Team on 0343 226 2222. or email reservations@champneys.com if out of hours.

I'm having trouble creating an account, it says I already have one, yet won't send me a new password?  
You may have a duplicate account, which means the system is unable to confirm the correct email address to send the new password to. Please email reservations@champneys.com.

Can I book spa treatments online?  
If you wish to book additional treatments, this can be done via the Champneys app or online. We encourage you to book in advance to avoid disappointment.

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If your package contains inclusive treatments, these will be booked in for you by our Reservations Team. This is so we can ensure that our therapists’ appointment schedules are filled in efficiently and so that we can accommodate as many guests as possible. 

Can I book just a treatment? 
At our resorts, you can only book a treatment if you have already booked a spa day or a stay. At our city spas, Eastwell Manor and Mottram Hall you can book just treatments. Again, this can be done via the Champneys app.

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What are the opening hours to contact reservations, so I can book my spa break over the phone?
Reservations can be contacted from 10am to 8pm Monday to Thursday, 10am to 6pm Friday and 10am to 4.30pm Saturday and Sunday on 0343 226 2222. All our spa breaks can also be booked online.

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Phone lines this weekend

Our phone lines will be unavailable this weekend as we undertake planned maintenance.
During this period, please book online and address any enquiries by email: