TERMS AND CONDITIONS

Gift Cards & Subscriptions

CHAMPNEYS GIFT CARDS AND GIFT VOUCHERS

Champneys gift cards are not cheque guarantee, credit or charge cards.  Valid activated cards and vouchers are redeemable in full or part payment for merchandise in any Champneys resort, Hotel, City Spa and online at champneys.com with the exception of Champneys online shop.

To redeem gift cards or vouchers on treatments and services at one of our resorts a residential or day package must be purchased prior in order to book and attend a treatment (excluding Eastwell Manor and Mottram Hall).

Champneys gift cards or vouchers cannot be exchanged for cash or used to purchase other gift cards or vouchers including spa package vouchers.

The minimum amount required to activate a gift card is £10.00 with no maximum card limit.  Only gift cards purchased at £250 or more will be packaged in a Champneys gift box.

All gift cards and vouchers are valid for 24 months from the date of purchase after which they expire and cannot be extended or refunded.  No change can be given on redemption but the balance will remain on the card until the date of expiry.  Any balance remaining on the date of expiry will be deducted the following day.

Gift cards and vouchers can be redeemed against new bookings, treatments and add ons only.  If the amount can only cover part payment a credit or debit card will be required to pay the remaining balance to secure the booking at the time of the gift card redemption.  Gift cards may be exchanged for goods of a higher price than the value stored on the card provided alternative payment is made of the difference.

Gift cards cannot be used against:

Existing bookings
Conferencing
Weddings
Club membership
Products from the online shop

Champneys cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged. Champneys is not responsible for any unauthorised use of these cards.

For balance enquiries please call 0343 226 2222. Gift cards cannot be returned or refunded, except in accordance with your legal rights.

Champneys reserves the right to amend these terms and conditions from time to time if Champneys considers it is reasonable and necessary in all the circumstances to do so. (e.g to change the scope of the gift card, service, notify of the services withdrawal or in the event of circumstances beyond Champneys control.) Any such change and action to be taken as a result will be notified to customers in advance in all resorts/City Spas and online.

If intending to use your voucher on site for additional purchases, such as products or food and beverage please ensure that you bring your redeemable gift voucher to the resort to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. 
If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. 

Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. 

LOYALTY / RETURN VOUCHERS

Champneys is proud to operate a loyalty/ return voucher scheme which can be purchased on departure from your resort after a day or stay.

Our loyalty/ return vouchers are valid for 6 months from the date of purchase after which they revert to their monetary value for 6 months and then expire.  The vouchers cannot be extended or refunded.  No change can be given on redemption but the balance will remain on the voucher until the date of expiry.  Any balance remaining on the date of expiry will be deducted the following day.

Our loyalty/ return vouchers can be exchanged at Champneys Health Resorts as stipulated on the front of each voucher but is not transferable for cash.  Loyalty/ return vouchers can be redeemed against our loyalty offers and promotions or against any other offers and promotions across Champneys for their monetary value.

Loyalty vouchers cannot be redeemed against:

Treatments
Products
Existing bookings
Conferencing
Weddings
Club membership

Loyalty voucher bookings will be limited in numbers at peak times e.g school holidays and bank holiday weekends, therefore we recommend booking early.

Single room supplement and weekends supplements apply if applicable and are payable in advance.

GIFT CARD PROMOTIONS

20% extra free

This offer is only available as part of our Black Friday promotion, gift cards must be purchased and paid for within the specified dates in order to benefit: 25th November until 1stDecember 2021. Gift card purchases made after 1st December will still be possible, however 20% extra free will not be applied.

This offer is not available with gift experience vouchers and applies to new purchases of monetary gift cards only.

20% extra free on gift cards is only valid on multiples of £50.

Gift cards are valid for 2 years.

Gift cards can be used at Champneys Resorts, City Spas, Eastwell Manor and Mottram Hall.

For online orders, the value will be adjusted accordingly when the voucher is processed (this may take up to 72hrs).

Gift cards cannot be redeemed within 72 hours of purchase.

Gift cards cannot be used to purchase another gift card or gift experience, any orders will be cancelled.

Redeem your gift card

You can redeem your gift card online against spa days, spa breaks, retreats or treatments*. During your visit you can use your gift card against products.

Simply continue with your online booking and select 'PAY USING VOUCHER' at the bottom of your booking summary page before proceeding to payment.

Alternatively you can call us on 0343 226 2222 to redeem your gift card.

*To redeem gift cards on treatments and services at one of our resorts, a spa day or stay package must be purchased prior in order to book and attend the treatment (excluding Eastwell Manor and Mottram Hall).

Gift cards can only be redeemed against new bookings or add ons. Promotional gift cards with additional value cannot be used against:

Existing Bookings
Conferences
Weddings
Leisure Club Membership

Gift cards cannot be used on our online product shop.

Products and Online Shop

3 FOR 2

The 3 for 2 is on selected products only. Three qualifying items need to be selected in order to receive one free. At Champneys we give you the best offer for the customer - we will take all the qualifying products in the basket and line them up in descending price order and you will get every third product free, rather than just the overall cheapest. For example: 

The value of the lowest priced product out of three mixed items selected will be the value of the discount applied. 

If three of the same item are included in your basket with a mixture of other items selected, then the third item of the same product is free, regardless of the other items being cheaper. For example: 3 x Exotic Retreat Candle & Oil Diffusers at £20 each + 3 mixed products e.g. £14, £12, £10 = £20 + £10 discount applied.

If three of the same item plus 3 of the same of another item are included in your basket, then the third item of the two different products will be free. For example: 3 x Exotic Retreat Candle & Oil Diffusers at £20 each + 3 Distant Shores Collection at £12 each = £20 + £12 discount applied. 

This promotion cannot be used in conjunction with any other offer. Champneys reserves the right to withdraw this offer at its discretion. Promotional offer valid for a limited time only. 

Promotional offer applies only to qualifying items displaying the offer notice on the product description page. Items that do not display the offer do not qualify, regardless of the type of item. 

% DISCOUNTS OFF SELECTED CHAMPNEYS PRODUCTS 

Offer applies to online orders only placed at www.champneys.com/shop whilst stocks last during the offer period only. Cannot be used in conjunction with any other offer. Champneys reserves the right to remove this offer at any time.  

PROMOTIONAL CODES

Promotional codes are only applicable on full priced products and cannot be used in conjunction with any other offer.

RETURNS POLICY

We hope you are delighted with your Champneys order. If for any reason you are not completely satisfied, we can offer a refund or exchange providing that items are returned within 14 working days of receiving your order. We recommend you send returns via recorded delivery and obtain proof of posting. Returned items must be unopened, unused and in their original condition. We may refuse an exchange or refund if items are non-saleable. Please note that if you have purchased your products via Boots, you will need to arrange your return or exchange with them directly

Should you require to make a return contact online@champneys.com

FAULTY ITEMS

We are always very disappointed on the rare occasions our customers receive a faulty item. Please contact us via the customer service contact us form within 14 days of receiving the order for a refund or exchange. We will send you a recorded free post sticker to cover the return postage cost for the faulty item. If you request a refund or exchange, it will be processed within 10 working days of us receiving the faulty item.

FOURTEEN DAY COOLING OFF PERIOD

You have the legal right to cancel your order within fourteen days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Refunds will be made upon receipt of goods, excluding the original postage costs, gift wrapping or any other additional services, within 14 working days. Please notify us of your wish to cancel via the online shop contact us page.

PRICES, DELIVERY AND PAYMENT

The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel a refund will be made to your card immediately.

Prices shown are inclusive of UK Value Added Tax.

SUBSCRIPTION BOXES

1. PURCHASE OF SUBSCRIPTION BOXES
1.1 By placing an order through our website, you warrant that: You are legally capable of entering into binding agreements; and you are at least 18 years of age; the Champneys Edit is only available to UK based customers.

THE AGREEMENT BETWEEN YOU AND CHAMPNEYS

2.1 After placing any orders on our website you will receive a receipt e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, we will confirm acceptance to you by sending you an e-mail confirming that your purchase has been verified and accepted. Your subscription will only be activated when we have verified, accepted & sent you the acceptance confirmation via email.
2.2 The subscription plans to our services consists of recurring period charges as agreed to by you. By accepting these terms & conditions of service, you acknowledge that your subscription has this recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
2.3 Champneys may submit periodic charges monthly without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Champneys reasonably could act

2.4 To terminate your authorisation or change your payment method, please email at online@champneys.com.
2.5 By subscribing to our monthly Box Subscription you agree to allow Champneys to take recurring monthly payments from your credit/debit card. See 4.1 for price details. Should you wish to cancel, you can do so at any time. Champneys reserve the right to alter its subscription fees at any time however, at least 28 days written notice will be provided should this occur. Subscription payments will be taken on the first of every month and boxes aim to be dispatched within 19 days of payment being taken. If you cancel your subscription you can re-subscribe at any time following your cancellation. 2.6 Auto-renewal. Following your subscription period of 12 month your subscription will be automatically renewed for the same renewal period of your previous subscription. To cancel your subscription, you must email online@champneys.com and cancel the order.  You will also need to cancel the Direct Debit from your bank.

2.7 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. 

DELIVERY

3.1 The Champneys Edit  deliver times to the UK is normally 2 to 3 working days. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box.
3.2 If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address. Please ensure this is done before you move as you will be liable for any boxes posted to the wrong location. This also needs to be completed before the 13th of the month. 

PRICE AND PAYMENT

4.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
4.2 Product prices include VAT.
4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4.4 Payment for all Products and Services must be by credit, debit card .We accept payment with Visa and Mastercard.

RISK AND TITLE

5.1 The Products will be at your risk from the time of delivery.
5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

DAMAGE

6.1 If you're dissatisfied with your box or any products in it due to being unfit for use, please contact our customer service team on our website or social media platforms or contact us at online@champneys.com. We retain the right to request the return of any damaged goods at your cost by recorded delivery to The Champneys Edit where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. Champneyswill consider refunds for any boxes at our discretion. Champneys reserves the right to refuse a refund.    

CANCELLATION AND RETURNS

7.1 You can cancel your subscription at any point. Cancellation can be made online at online@champneys.com.
You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
7.2 If you cancel this contract, we will not reimburse to you any payments received from you, including the costs of delivery.
7.3 You are entitled to cancel a payment for the subscription or products, where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.
7.4 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.
7.5 Product Returns: Unfortunately due to hygiene reasons, Champneys does not accept product returns. Unless the product has been damaged and it’s return is specifically requested by Champneys.

Resort Reservations

Book with Confidence: New Spa days and stays booked after 1st June 2020, for arrivals between 31st July – 31st May 2021 are fully refundable in the event of our resorts having to close due to Covid-19 restrictions. *Please note that this does not apply to those redeeming Return or Gift Vouchers or to those on Partner discounted rates, in these instances your reservation will be placed on hold for future redemption or moved to a future date where possible.

All bookings can be made either online at www.champneys.com or over the phone with our Reservations team at 0343 226 2222.  You must be over 18 to make a booking.

All bookings require full payment to secure your booking.  In the event of non-payment for whatever reason Champneys may refuse admission.  On payment an email confirmation will be sent out to the lead guest on the booking, please check the details on the confirmation carefully.  If any details are incorrect or need to be changed please inform our Reservations Team as soon as possible.

Any amendments made to your booking are subject to availability and an amendment charge of £10 per person to cover our administration costs. (any amendments made within 24 hrs of booking will not incur an administration cost).  Amendments can only be made by the lead guest on the booking unless the lead guests advise otherwise. Amendments can be made up to 24hrs of the arrival time stated on your booking confirmation.  No changes can be made within 24hrs of arrival time and cancellation charges as outlined below will be applied.

Please be aware that any change in date may involve a change in price of your day/ stay and an amendment charge being payable.  If the price payable is the greater than the original cost payment will need to be made at the time of the amendment.  No difference will be refunded except where the change of date results in a lower price.

If you choose to cancel your booking please contact us as soon as possible however a fee will be charged as below:

Residential:
More than 90 days prior to arrival – 10% per person
Within 60-90 days of arrival – 25% per person
30 – 60 days of arrival – 50% per person
7 – 30 days -  75% per person
7 days – full amount due

Day:
More than 90 days prior to arrival – 10% per person
Within 60-90 days of arrival – 25% per person
30 – 60 days of arrival – 50% per person
7 – 30 days -  75% per person
7 days – full amount due

Your booking is secure once we have received the required payment in full and a confirmation has been sent out to you.  This should be within 24 hours of payment being made and if you do not receive a confirmation within these timescales please contact us straight away.

The most up to date pricing is shown on our website.  Any prices shown on our website, quoted by our team and on any communications are subject to regular review and change.  The agreed price for your day/stay will be quoted when you make a reservation and will be shown on the confirmation.  Any pricing shown on our website or other communications are subject to review and can change throughout the day.  Any fluctuating prices will not be reflected on your secure booking and no refunds or credits will be given in the event they fluctuate lower than your secured booking.  All packages and treatments are subject to availability.  Champneys reserves the right to withdraw spa treatments, packages and offers at any time.

We have the right, at our sole discretion to refuse to secure any reservation.  Where we have indicated that we will not accept a booking or your presence within our resorts we reserve the right to cancel any bookings you have made or refuse entry.  If we do so we will refund any payment made but no compensation will be given.

We have the right to cancel your booking, or to instruct you and your party to leave the premises immediately, without compensation or refund should your behaviours not comply with to our terms relating to behaviour and conduct.

We reserve the right in exceptional circumstances (force majeure) to offer an alternative resort as a destination, date of stay or place a reservation on hold.  We can also offer monetary value vouchers in lieu of a booking cancelled by Champneys.  If we have to cancel a booking due to (force majure) we may offer a full refund to the payee if we deem appropriate.  No refund will be given for early departure unless caused by significant acts of negligence on the part of Champneys or its employees. 

CANCELLATION PROTECTION

We are pleased to be able to provide a cancellation and curtailment protection for £9 per person that can be applied to protect your monies paid. Our cancellation and curtailment protection refunds all your deposit or full payment made (except the protection charge) if you have to cancel due to:

You or a member of your party is called for Jury Service or as a witness in a court of law.

A fire, flood or storm occurs at your home or the home of a member of your party within 14 days of date of arrival or during the course of your visit, which makes your home uninhabitable.

A burglary occurs at your home or the home of a member of your party within 14 days of date of your arrival or during the course of your visit.

You or a member of your party serving in the HM Forces is subject to an unforeseen posting (other than arising from war or similar hostilities); and you are prevented from commencing your visit.

You or a member of your party, or close relative suffers a serious incapacitating (and at the time of making your booking not pre-existing) illness, accident or death.

If payment or part payment is made by a voucher, the voucher will be replaced for an identical voucher as the voucher redeemed for the booking, for a further year's redemption period, if appropriate under the conditions of the cancellation and curtailment protection scheme.

TREATMENT BOOKINGS

All treatment bookings can be made either online at www.champneys.com, by downloading our Champneys App prior to arrival or over the phone with our Reservations team at 0343 226 2222.  You must be over 18 to make a booking.  We recommend booking treatments as early as possible before you visit.  Champneys does not guarantee treatment availability at any time.

All bookings require full payment on booking to secure your treatment.  On payment an email confirmation will be sent out to the email address provide, please check the details on the confirmation carefully.  If any details are incorrect or need to be changed please inform our Reservations Team as soon as possible.  All treatments are subject to availability and all prices are subject to revision. 

If you choose to cancel your treatment booking please contact us as soon as possible however a fee will be charged as below:

Within 7 days of treatment date – 50%
Within 24 hours of treatment – 100%

Your treatment booking is secure once we have received the required payment in full and a confirmation has been sent out to you.  This should be within 24 hours of payment being made and if you do not receive a confirmation within these timescales please contact us straight away.  In some circumstances Champneys may need to change the times of your treatment and or the therapist.  In these circumstances we will try and inform you.  Please note Champneys uses both male and female therapist that can be booked on preference however is always subject to availability and cannot always be accommodated.

Inclusive treatments are not transferable and are non-refundable.

You must be over 16 to attend one of our treatments.  If you are under 18 you must also be accompanied by an adult during your treatment.

SPA PACKAGES 

All spa packages and offers are subject to availability. Champneys reserves the right to withdraw spa packages and offers at any time. 

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to the health resorts whether placed in the safe or not. If you do bring valuable items it is essential that they are covered by your own insurance for the period of your stay. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our residents, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.

CHILDREN & PETS

The Company regrets that we do not have the facilities or accommodation for children under the age of 16. We cannot allow guests to bring pets either, except guide or support dogs.

DOCTOR

The health resorts and day spas are not alternative medical centres, and do not have a resident doctor. Guests are advised to consult with their family doctor about the need to limit or avoid our full range of treatments and facilities, for example inclusive treatments, steam room or sauna.

The Champneys Group pursues a policy of continuous development of fitness, health and beauty treatments and techniques. We therefore reserve the right to make changes which will be beneficial to our guests. Notification of specific changes will be given where relevant. Should a guest choose not to proceed with an alternative treatment that may have been substituted for a specific choice, no treatment cancellation charge will be made.

HEALTH & WELLBEING

Your health and well-being is our paramount concern. We feel that you are the best person to be in control of your health. We ask that you seek professional medical advice about any conditions or concerns you have and act appropriately on this advice, even if it means not undertaking exercise, a treatment or class. We ask that you let us know if you feel unwell for any reason whilst on our premises so we can help. We request that you read and take on board any instructions information or notifications about use of equipment or the contraindications for specific treatments.  

HEALTH & WELLBEING DURING THE COVID-19 PANDEMIC

By staying at or enjoying a day visit to a Champneys spa resort or hotel, you agree to the following terms:
•    To abide by government guidelines prior to and during your stay.
•    That - 
        o    It has been at least 2 weeks since your second Covid-19 vaccination, or
        o    You have reported a negative LFT or PCR test taken within 48 hours prior to arrival, or
        o    Have previously tested positive for Covid-19 using a PCR test and it’s been at least 10 days, but less than 180 days, since your positive result, thereby providing natural immunity, or,
        o    Have a medical exemption or took part in a Covid-19 vaccine clinical trial.

Find out more about our new protocols and how to arrange for vaccination or testing on our Covid-19 policy page.

PHOTOGRAPHY

Please note that photography used on the website accommodation pages is for illustrative purposes only and is not a guarantee of the exact room you will receive at booking. Many of our rooms are individually designed, however the image used is of the same room type.

UPGRADE POLICY 

If you wish to upgrade a 25 minute inclusive treatment or your inclusive manicure or pedicure, included in your package, to any other 55 minute or longer, or higher priced treatment from our list, we are happy to arrange this for you (subject to availability). There is no limit on the number of 25 minute treatments you can upgrade but this offer is on a one-for-one basis. Upgrades are not available against hair services. (Please Note: Treatments are not transferable between guests and Thalassotherapy has a value of £10 as part of a package or as a pre-booked treatment. Inclusive treatments are non-refundable). 
  
MOTTRAM HALL & EASTWELL MANOR – HOTEL T&C

The terms and conditions outlined below apply to all bookings with Mottram Hall and Eastwell Manor whether you make them online or by telephone or in person.  If you have an event, conference or wedding with us additional terms will be detailed in the contract.

Check In and Check Out:

Check In is from 3pm onwards and rooms must be vacated by 11am unless otherwise specified on your package. Late check-out may be available on request, please ask at reception and we'll notify you of any additional charges.

The Registration Form at check-in must be signed by the person who is responsible for the reservation and who must be 18 years old or over.  By signing this form you enter a contract with the hotel and accept responsibility for all charges occurred during this stay.  In the event a third party has initially confirmed payment for any charges but fails to settle the account, you confirm responsibility settlement of all charges accordingly. 

The Hotel reserves the right to decline check-in for any reason at its absolute discretion.

The Hotel also reserves the right to terminate any letting / usage of its facilities if it has reason to believe that the continued occupation of the bedroom may be detrimental to the well-being of other guests or staff or detrimental to the business interests of the Company. 

No refunds will be given if the occupation is terminated under the above or if the occupant decides upon early departure.

Types of rates and cancellation terms:

Best Available Flexible Rate: When you book a flexible rate, we will take full pre-payment from your debit/credit card at the time of booking. All guests must present a payment card on arrival in their name. You can cancel your BAR rate booking up to 4pm one day prior to the day of arrival without penalty. The original payment will be refunded to the card provided on booking. If the booking is cancelled after 4pm the day prior to arrival then the full payment is forfeited.

Promotional offers: When you book a promotional package, including seasonal promotions, you will be asked for full pre-payment unless stated otherwise. All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.

Golf package - you will be asked for a 25% non-refundable deposit at the time of booking. The balance is payable on departure or in the event of cancellation or non-arrival.

All packages and offers are subject to availability. Mottram Hall & Eastwell Manor or Champneys reserves the right to withdraw packages and offers at any time. The Hotel reserves the right to decline a booking for any reason at its absolute discretion. 

Events, weddings and conference terms and conditions are detailed on the individual contracts.
 
For Spa Day, Spa Stay amd treatment bookings T&C please refer to Champneys 
 
What if I need to change my booking?

Bookings should be cancelled by calling 0343 210 1625- see below for office hours. Bookings made through any other third-party site should be cancelled directly with them.

Please note that for advanced purchase or any promotional offers, the full amount is taken at the time of booking. This rate is non-refundable and non-transferrable.  We are unable to accept Maestro cards as a form of guarantee. Upon failure to settle the account on departure, charges will be applied to the guest’s credit card.
VAT is included in the displayed rate unless otherwise stated. Advanced purchase saver rates and promotional packages can be cancelled but you will still be charged the full amount for the entire cost of your stay. Where necessary, we advise you take out suitable travel insurance.

Bookings for groups in excess of 9 rooms will be given their own specific terms and conditions which will be detailed on your booking.
 
SPA BREAKS

Offers are based on two guests sharing a standard double or twin bedroom.  Supplements apply for sole occupancy of a double or twin and any room upgrades.

If you have booked a spa break with us, we ask that you arrive 15 - 20 minutes before your scheduled treatment time, so you can complete our consultation form and begin your relaxation experience.  If you have any pre-existing physical or medical condition's including pregnancy, please let our spa teams or booking agents know at the time of booking.

You should leave your bedroom by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we'll notify you of any additional charges.

PRICE

We reserve the right to alter the price of any advertised golf break, including but not limited to any pricing error. A full prepayment is required if booking a promotional rate.  Promotional rates are non-refundable and non-transferrable.  For non-promotional rates, customers can cancel up to 4pm on the day prior to arrival. Customers that don't arrive or stay will be charged 100%.  In circumstances of poor weather, we reserve the right to cancel any booking made on a promotional rate and rebook on an alternative date. We will give a minimum of 24 hours’ notice.

TRAVEL / GENERAL INSURANCE

We recommend that all guests or event / wedding organisers take out an appropriate insurance against cancellations of bedrooms or events.  Personal circumstances cannot be taking into account as reasons to avoid contractually and above mentioned cancellation charges.   

HOTEL PROPRIETORS ACT 1956

Loss of or Damage to Guests’ Property 
Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. 
This liability however— 
a)     extends only to the property of guests who have engaged sleeping accommodation at the hotel; 
b)     is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of 
         property which has been deposited, or offered for deposit, for safe custody; 
c)     does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live 
        animals. 
 
This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

City Spa

TREATMENT CANCELLATION

24 hours' notice is required to avoid being charged. All treatments are subject to availability and all prices are subject to revision but are normally held at the price current on the day the request is received. 

OFFERS

All offers are subject to availability. Champneys reserves the right to withdraw offers at any time.

£5 CREDIT FOR ONLINE BOOKING OFFER

This offer applies to online treatment bookings at Champneys City Spas only. The £5 credit can only be redeemed on a Champneys product or Champneys treatment. The £5 credit can only be used on the day of treatment. Future treatments must be paid for in full to benefit from the £5 credit. Credit used towards another treatment booking must be used within two months. Only valid for the individual person who booked the online treatment. Please request your £5 credit on departure from your appointment. Excludes resorts. Subject to change. 

CHILDREN

The Company regrets that we do not have the facilities for children under the age of 16 to visit the spa. We are unable to allow children to wait on premises whilst their parent has an appointment, for health and safety reasons. 

GIFT VOUCHERS

Please ensure that you bring your redeemable gift voucher to the City Spa to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers can be redeemed online with the exception of spa products. Champneys gift vouchers must be redeemed within 24 months from issue date. Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. Cannot be used on concession products such as Elemis, Decleor and Mama Mio. Champneys City Spas gift vouchers are now accepted at Champneys Resorts. To redeem gift cards on treatments and services at one of our resorts, a spa day package must be purchased in order to book a treatment.

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to Champneys City Spas. If you do bring valuable items it is essential they are covered by your own insurance. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to negligence of the Company, its employees or agents. Mobile phones are not permitted in any of the public areas.

Website

STANDARD TERMS AND CONDITIONS FOR USE OF THIS WEBSITE

By accessing this Website, you agree to be bound by these terms and conditions of use.

GENERAL

1.1 The information contained in www.champneys.com ("the Website") may contain technical inaccuracies or typographical errors. All information made available from within this Website is provided "as is" for information purposes only and without warranty of any kind, either express or implied, including but not limited to, any warranties as to non-infringement, satisfactory quality or fitness for a particular purpose.

1.2 Champneys Health Resorts of Henlow, Bedfordshire, SG16 6DB may make changes to the content of this Website at any time without notice.

1.3 Champneys Health Resorts makes no representations as to the security, quality or propriety of any website which may be accessed through this Website. Connected websites accessed through this Website are independent websites over which Champneys Health Resorts does not exercise any control, whether financial, editorial or of any other kind and are not in any way endorsed by Champneys Health Resorts.

1.4 Champneys Health Resorts will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.

DOWNLOADING AND PRINTING MATERIAL FROM THE WEBSITE

All design, text and graphics displayed on this Website and the selection or arrangement thereof are the copyright of Champneys Health Resorts You are granted permission to electronically copy and print in hard copy portions of this Website for the sole purpose of your own personal development. Any use of materials on this Website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Champneys Health Resorts is strictly prohibited.

INTELLECTUAL PROPERTY

All trade marks, product names, brand names, company names, titles, copyrights or logos cited herein are the trade-marks, trade names or copyrights of their respective owners. No permission is given by Champneys Health Resorts in respect of the use of any such trade-marks, product names, brand names, company names, titles, copyrights or logos.

PRIVACY OF DATA SUPPLIED BY YOU

4.1 Champneys Health Resorts is committed to ensuring that your privacy is protected.

4.2 Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and Champneys Health Resorts. By submitting your information, you consent to this transfer. Please see our privacy policy for further information on how we use your data.

LOSSES RESULTING FROM UNAUTHORISED ACCESS TO YOUR DATA

Whilst every effort is made by Champneys Health Resorts to keep secure information submitted by you, you accept the risk that data transmitted electronically via this Website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Champneys Health Resorts does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature including without limitation personal data transmitted by you electronically or otherwise.

Privacy and Cookies

Champneys Henlow Ltd (company number 1297142) operates a number of health spas in the UK. This Privacy Policy details the approach that Champneys Health Resorts takes to the use of personal information from, and related to, our customers.

At Champneys Health Spas we use information collected to develop and enhance the services we offer to you and to help us build our business. We take privacy issues seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.

What data is collected and how is it used?

"Personal data" is information about you from which we can identify you (either on its own, or by piecing it together with other information.) The types of personal data we collect about you may include the following:

Title, name, postal address, email address, telephone number; Information about your purchases at Champneys Health Spas; Information about your use of our websites. Some of this information may be automatically collected, such as your Internet Protocol (IP) address, unique device identifier, browser type, browser language and access times. We may also collect location information, if you have consented to this on your device; Information about your preferences, including which aspects of our services and locations you like, dislike, click on or may share with others; Demographic information; and other information which you give us when dealing with us or interacting with us in any way, including via third parties.

How we collect personal data

We may collect personal data when you deal with us or interact with us, which could take place via any one of the following methods:

When you visit the health spas; When you use our websites; When you use WiFi at our health spas and day spas; When you interact with us directly (e.g. telephoning, writing or emailing us, buying services, products or gift cards from us, participating in promotions and competitions and attending events);When you interact with us via third parties (e.g. via brand partners and social media platforms); and from third parties (e.g. through third party surveys and market research you participate in).

How we use your personal data

We take privacy seriously and are open about the way data is collected and used. We will use your data in line with your legal rights under the Data Protection Act 1998, details of which can be found on the Information Commissioner's website www.ico.org.uk

We may use your data to:

Provide you with information, products, services or experiences that you request from us; Process payments for purchases; Provide reservation or booking services; Provide and personalise our products and services to you, based on your preferences, including making assumptions about your characteristics, interests or preferences and to display targeted ads, content, features and offers that match your profile or we believe may be of interest to you; Keep track of your activity patterns and preferences in order to improve the level of service you receive and to increase the functionality of the websites, including monitoring and analysing usage and trends, determining the effectiveness of our ads and personalising and improving the websites; Link or combine with other information we get from third parties to help understand your needs and provide you with a better service; Inform you of products, services, experiences or promotions which we feel may be of interest to you where you have indicated that you wish to be contacted for such purposes by post, email, text message, telephone, through sites or social media platforms, or other means of digital communication; Ensure that the content of our websites is presented in the most effective format for you and for your computer/tablet/mobile; Interact with you on social media platforms; Allow you to participate in any interactive features of our products, services and experiences, when you choose to do so; Request feedback from you; Respond to your emails, questions, comments, requests and complaints and provide customer service; and send you surveys, updates, support and administrative messages to facilitate your use of, and our administration and operation of, the websites, including to notify you about important changes, to detect fraud.

Is personal information disclosed to third parties?

No. Champneys Health Spas does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce aggregate statistics about our customers, sales, traffic and related information but these statistics do not include any personally identifying information.

Is personal information used for any other purposes?

From time to time Champneys Health Spas may employ other companies and individuals to work on our behalf. Examples of such work might include: sending emails, analysing data and providing customer call-centre services. Such agents have access to the personal information needed to perform their functions but may not use it for other purposes.

How is personal privacy protected?

Champneys Health Spas use up to date industry procedures to keep personal data as safe and secure as possible and to protect such data against loss, unauthorised disclosure or access. Please remember that you are responsible for protecting your password/ username and must not share it or allow its disclosure to anyone.

Champneys Health Spas reserves the right to change this privacy policy and continued use of our services signifies your agreement to any changes.

USE OF COOKIES

Cookies

A cookie is a small file that websites put on your computer, mobile device or tablet. Their job is to recognise you and notify the website when you’ve returned, and they are most commonly used for recording information about websites you have visited and possibly what you viewed, bought or linked to while there.

Cookies improve user experience by remembering your preferences and user names without the need to log in. If you do not allow cookies some features on this website will not function. Please see the information below for details about the cookies this website uses.

Session Cookies

Session cookies allow users to be recognised within a website so any page changes or item/data selection you make is remembered from page to page.

Cookies used:  ASP.NET, .ASPXANONYMOUS, ASP.NET_SessionId, woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_

Analytics Cookies

These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors come from and the pages they visited, so that we can measure and improve the performance of our site, using a service provided by Google Analytics. Read Google’s privacy policy here: http://www.google.co.uk/intl/en/policies/privacy/
Cookies used: __utma, __utmb, __utmc, __utmz

Data Cookies

These cookies used to keep track of some selections the visitor has made and whether the user is logged in or not. They do not store the user's email or password, nor are they retained or used on the server side. Data cookies are set with a "session" expiry, which remains while the user has his/her browser program running, but is deleted if the browser program is shut down. If a visitor keeps his/her computer on and leaves the same browser program open for weeks, then this cookie will remain that long as well. If the visitor closes his/her browser program a minute after he/she stops using the site, the cookie is deleted then. 

Social Cookies (including YouTube)

We may embed videos from YouTube. This may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos.

We may use social widgets to enhance visitor interaction on our site. Add this collects non-personally identifiable information from many of the websites in which it is enabled, and uses that information to deliver targeted advertising on other websites you may visit.

Advertising Cookies

At times advertising cookies may be set to track and monitor the effectiveness of ad related activity (e.g. by using statistical analysis cookies for tracking Google Pay-Per-Click campaigns). You can choose whether or not to allow these cookies to be set in cookie settings.

Commenters Cookies

When you leave a comment or review on our shop website, a cookie will be stored on your computer or device. This is purely for convenience, so that you won't need to re-type all your information again when you want to leave another comment. Three cookies are set for commenters:

comment_author
comment_author_email
comment_author_url

If you wish to restrict or block web browser cookies, please do refer to your browser settings. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Social Media Competitions

Prize not transferable, dates subject to availability and guests must be 16 or over and accompanied by an adult.

FABULOUS MAGAZINE GOOD INFLUENCE AWARDS T&C'S:
Redeemable at Champneys Henlow, Tring, Forest Mere, Springs, Mottram Hall and Eastwell Manor subject to availability. Standard room (upgrade if available on arrival). 2pm check in, next day 4pm check out. Dinner, lunch and breakfast included. Gold treatment package each (160 mins). Treatments are not transferable. Champneys Wellness Edit hamper. Travel to and from Champneys is not included. Prize is valid for 12 months. Guests must be 16 or over and accompanied by an adult.

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