CHAMPNEYS GIFT CARDS AND GIFT VOUCHERS
Champneys gift cards are not cheque guarantee, credit or charge cards. Valid activated cards and vouchers are redeemable in full or part payment for merchandise in any Champneys resort, Hotel, City Spa and online at champneys.com with the exception of our Champneys online shop.
To redeem gift cards or vouchers on treatments and services at one of our resorts a residential or day package must be purchased prior in order to book and attend a treatment (excluding Eastwell Manor and Mottram Hall).
Champneys gift cards or vouchers cannot be exchanged for cash or used to purchase other gift cards or vouchers including spa package vouchers and return vouchers.
The minimum amount required to activate a gift card is £10.00 with no maximum card limit. Only gift cards purchased at £250 or more will be packaged in a Champneys gift box.
All gift cards and vouchers are valid for 24 months from the date of purchase after which they expire and cannot be extended or refunded. No change can be given on redemption, but the balance will remain on the card until the date of expiry. Any balance remaining on the date of expiry will be deducted the following day.
Gift cards and vouchers can be redeemed against new bookings, treatments and add ons only. If the amount can only cover part payment a credit or debit card will be required to pay the remaining balance to secure the booking at the time of the gift card redemption. Gift cards may be exchanged for goods of a higher price than the value stored on the card provided alternative payment is made of the difference.
Gift cards cannot be used against:
We deliver to all locations within the United Kingdom via courier. We aim to deliver all orders within 48 hours via courier service, tracked and signed for (during these difficult times, parcels can be left in a safe place at the customers own risk). Deliveries to Highlands and Islands may be longer.
All orders are charged a standard delivery charge - for England (including Wales) £5 per order and for Scotland, Northern Ireland and Channel Islands £20 per order. This will be applied to your basket at checkout.
Please note that orders placed on a weekday after 12pm will be processed the following day. Any orders placed after 12pm on a Friday will be processed the following Monday. Any orders placed on a bank holiday will be processed the following weekday.
We do not offer international delivery at this time.
FAIR USE POLICY
A maximum of 10 units per order will be accepted.
Available online only (not in-store). One order per customer, subject to availability, no additional discounts apply.
3 FOR 2
The 3 for 2 is on selected full priced products, for a limited time only and applies to the cheapest item.
Three qualifying items need to be selected to receive one free, excludes any sale items.
The value of the lowest priced product out of three mixed items selected will be the value of the discount applied.
This promotion cannot be used in conjunction with any other offer. Champneys reserves the right to withdraw this offer at its discretion. Promotional offer valid for a limited time only.
Discount codes are only applicable on full priced products and cannot be used in conjunction with any other offer.
Offer applies to online orders only placed at www.champneys.com/shop whilst stocks last during the offer period only.
Champneys reserves the right to remove this offer at any time.
The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur.
If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you.
In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel a refund will be made to your card immediately.
Prices shown are inclusive of UK Value Added Tax.
Gift receipts aren’t available for all online orders, but prices are not included on the delivery note. All other terms and conditions apply. This doesn’t affect your statutory rights.
Champneys gift cards cannot be redeemed within the online shop. Please use your gift card in any Champneys resort or City Spa to purchase products or treatments.
ONLINE ORDER POLICY
We allow up to 14 days from date of purchase for you to notify us of any issues with your online order. Please ensure you email us with the relevant order number.
We hope you are delighted with your Champneys order. If for any reason your product develops a fault within 30 days of purchase, please provide proof of purchase and we’ll exchange or refund it. This can take up to 10 working days to process.
Beauty and cosmetic products won’t be eligible for exchange or refund (unless faulty or not as described) due to hygiene reasons.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund so please keep your receipt or order confirmation.
Please note that if you have purchased your products via Boots, you will need to arrange your return or exchange with them directly.
All bookings can be made either online at www.champneys.com or over the phone with our Reservations team at 0343 226 2222. You must be over 18 to make a booking.
All bookings require full payment to secure your booking. In the event of non-payment for whatever reason Champneys may refuse admission. On payment an email confirmation will be sent out to the lead guest on the booking, please check the details on the confirmation carefully. If any details are incorrect or need to be changed, please inform our Reservations Team as soon as possible.
Any amendments made to your booking are subject to availability and an amendment charge of £10 per person to cover our administration costs. (any amendments made within 24 hrs of booking will not incur an administration cost). Amendments can only be made by the lead guest on the booking unless additional items are being added to the booking and paid for at the time. Amendments can be made up to 24hrs of the arrival time stated on your booking confirmation. No changes can be made within 24hrs of arrival time and cancellation charges as outlined below will be applied.
Please be aware that any change in date may involve a change in price of your day/ stay and an amendment charge being payable. If the price payable is the greater than the original cost payment will need to be made at the time of the amendment. No difference will be refunded except where the change of date results in a lower price.
If you choose to cancel your booking without having purchased a flexible rate, please contact us as soon as possible however a fee will be charged as below, unless you have purchased our Flexible Booking protection:
24 hours' notice is required to avoid being charged. All treatments are subject to availability and all prices are subject to revision but are normally held at the price current on the day the request is received.
All offers are subject to availability. Champneys reserves the right to withdraw offers at any time.
The Company regrets that we do not have the facilities for children under the age of 16 to visit the spa. We are unable to allow children to wait on premises whilst their parent has an appointment, for health and safety reasons.
Please ensure that you bring your redeemable gift voucher to the City Spa to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers can be redeemed online with the exception of spa products. Champneys gift vouchers must be redeemed within 24 months from issue date. Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. Cannot be used on concession products such as Elemis, Decleor and Mama Mio. Champneys City Spas gift vouchers are now accepted at Champneys Resorts. To redeem gift cards on treatments and services at one of our resorts, a spa day package must be purchased in order to book a treatment.
MECHANICAL / ELECTRICAL BREAKDOWNS
Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.
No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to Champneys City Spas. If you do bring valuable items it is essential they are covered by your own insurance. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to negligence of the Company, its employees or agents. Mobile phones are not permitted in any of the public areas.
Subscribe to win
Sign up to our emails for the chance to win a spa break for two. Prize not transferable, dates subject to availability and guests must be 16 or over and accompanied by an adult.
STANDARD TERMS AND CONDITIONS FOR USE OF THIS WEBSITE
By accessing this Website, you agree to be bound by these terms and conditions of use.
1.1 The information contained in www.champneys.com ("the Website") may contain technical inaccuracies or typographical errors. All information made available from within this Website is provided "as is" for information purposes only and without warranty of any kind, either express or implied, including but not limited to, any warranties as to non-infringement, satisfactory quality or fitness for a particular purpose.
1.2 Champneys Health Resorts of Henlow, Bedfordshire, SG16 6DB may make changes to the content of this Website at any time without notice.
1.3 Champneys Health Resorts makes no representations as to the security, quality or propriety of any website which may be accessed through this Website. Connected websites accessed through this Website are independent websites over which Champneys Health Resorts does not exercise any control, whether financial, editorial or of any other kind and are not in any way endorsed by Champneys Health Resorts.
1.4 Champneys Health Resorts will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.
DOWNLOADING AND PRINTING MATERIAL FROM THE WEBSITE
All design, text and graphics displayed on this Website and the selection or arrangement thereof are the copyright of Champneys Health Resorts You are granted permission to electronically copy and print in hard copy portions of this Website for the sole purpose of your own personal development. Any use of materials on this Website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Champneys Health Resorts is strictly prohibited.
All trade marks, product names, brand names, company names, titles, copyrights or logos cited herein are the trade-marks, trade names or copyrights of their respective owners. No permission is given by Champneys Health Resorts in respect of the use of any such trade-marks, product names, brand names, company names, titles, copyrights or logos.
PRIVACY OF DATA SUPPLIED BY YOU
4.1 Champneys Health Resorts is committed to ensuring that your privacy is protected.
LOSSES RESULTING FROM UNAUTHORISED ACCESS TO YOUR DATA
Whilst every effort is made by Champneys Health Resorts to keep secure information submitted by you, you accept the risk that data transmitted electronically via this Website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Champneys Health Resorts does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature including without limitation personal data transmitted by you electronically or otherwise.
At Champneys Health Spas we use information collected to develop and enhance the services we offer to you and to help us build our business. We take privacy issues seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.
What data is collected and how is it used?
"Personal data" is information about you from which we can identify you (either on its own, or by piecing it together with other information.) The types of personal data we collect about you may include the following:
Title, name, postal address, email address, telephone number; Information about your purchases at Champneys Health Spas; Information about your use of our websites. Some of this information may be automatically collected, such as your Internet Protocol (IP) address, unique device identifier, browser type, browser language and access times. We may also collect location information, if you have consented to this on your device; Information about your preferences, including which aspects of our services and locations you like, dislike, click on or may share with others; Demographic information; and other information which you give us when dealing with us or interacting with us in any way, including via third parties.
How we collect personal data
We may collect personal data when you deal with us or interact with us, which could take place via any one of the following methods:
When you visit the health spas; When you use our websites; When you use WiFi at our health spas and day spas; When you interact with us directly (e.g. telephoning, writing or emailing us, buying services, products or gift cards from us, participating in promotions and competitions and attending events);When you interact with us via third parties (e.g. via brand partners and social media platforms); and from third parties (e.g. through third party surveys and market research you participate in).
How we use your personal data
We take privacy seriously and are open about the way data is collected and used. We will use your data in line with your legal rights under the Data Protection Act 1998, details of which can be found on the Information Commissioner's website www.ico.org.uk
We may use your data to:
Provide you with information, products, services or experiences that you request from us; Process payments for purchases; Provide reservation or booking services; Provide and personalise our products and services to you, based on your preferences, including making assumptions about your characteristics, interests or preferences and to display targeted ads, content, features and offers that match your profile or we believe may be of interest to you; Keep track of your activity patterns and preferences in order to improve the level of service you receive and to increase the functionality of the websites, including monitoring and analysing usage and trends, determining the effectiveness of our ads and personalising and improving the websites; Link or combine with other information we get from third parties to help understand your needs and provide you with a better service; Inform you of products, services, experiences or promotions which we feel may be of interest to you where you have indicated that you wish to be contacted for such purposes by post, email, text message, telephone, through sites or social media platforms, or other means of digital communication; Ensure that the content of our websites is presented in the most effective format for you and for your computer/tablet/mobile; Interact with you on social media platforms; Allow you to participate in any interactive features of our products, services and experiences, when you choose to do so; Request feedback from you; Respond to your emails, questions, comments, requests and complaints and provide customer service; and send you surveys, updates, support and administrative messages to facilitate your use of, and our administration and operation of, the websites, including to notify you about important changes, to detect fraud.
Is personal information disclosed to third parties?
No. Champneys Health Spas does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce aggregate statistics about our customers, sales, traffic and related information but these statistics do not include any personally identifying information.
Is personal information used for any other purposes?
From time to time Champneys Health Spas may employ other companies and individuals to work on our behalf. Examples of such work might include: sending emails, analysing data and providing customer call-centre services. Such agents have access to the personal information needed to perform their functions but may not use it for other purposes.
How is personal privacy protected?
Champneys Health Spas use up to date industry procedures to keep personal data as safe and secure as possible and to protect such data against loss, unauthorised disclosure or access. Please remember that you are responsible for protecting your password/ username and must not share it or allow its disclosure to anyone.
A cookie is a small file that websites put on your computer, mobile device or tablet. Their job is to recognise you and notify the website when you’ve returned, and they are most commonly used for recording information about websites you have visited and possibly what you viewed, bought or linked to while there.
Cookies improve user experience by remembering your preferences and user names without the need to log in. If you do not allow cookies some features on this website will not function. Please see the information below for details about the cookies this website uses.
Session cookies allow users to be recognised within a website so any page changes or item/data selection you make is remembered from page to page.
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These cookies used to keep track of some selections the visitor has made and whether the user is logged in or not. They do not store the user's email or password, nor are they retained or used on the server side. Data cookies are set with a "session" expiry, which remains while the user has his/her browser program running, but is deleted if the browser program is shut down. If a visitor keeps his/her computer on and leaves the same browser program open for weeks, then this cookie will remain that long as well. If the visitor closes his/her browser program a minute after he/she stops using the site, the cookie is deleted then.
Social Cookies (including YouTube)
We may embed videos from YouTube. This may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos.
We may use social widgets to enhance visitor interaction on our site. Add this collects non-personally identifiable information from many of the websites in which it is enabled, and uses that information to deliver targeted advertising on other websites you may visit.
At times advertising cookies may be set to track and monitor the effectiveness of ad related activity (e.g. by using statistical analysis cookies for tracking Google Pay-Per-Click campaigns). You can choose whether or not to allow these cookies to be set in cookie settings.
When you leave a comment or review on our shop website, a cookie will be stored on your computer or device. This is purely for convenience, so that you won't need to re-type all your information again when you want to leave another comment. Three cookies are set for commenters:
If you wish to restrict or block web browser cookies, please do refer to your browser settings. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.