Useful Information

Your questions answered

Have a question? Find useful information on everything from membership cards, scanning in and out, and access times to class information.
Can't find the answer you are looking for? Contact your fitness and wellbeing team. 

Membership

Please ensure that your membership card has been updated to the new barcoded card.

In order to produce the card we require a photo ID. If we haven't already updated your card please go to the Wellbeing & Fitness Desk to have your photo taken this month.

Unfortunately, we cannot issue new membership cards without a photo ID or allow you to use the Club.

For health and safety reasons we require all members to scan in and out at the Wellbeing & Fitness Desk.

Failure to do so may result in termination of membership.

Please remember the club usage times apply to your membership type. It is important that you adhere to these, otherwise we will be forced to withdraw your membership.

We advise that all members seek guidance from the Wellbeing Team before using any new or unfamiliar equipment.

Please note the gym is unsupervised at various times of the day.

If you are pregnant, have injuries and / or medical problems or have not used gym equipment before please contact a Wellbeing Coach prior to use.

For health and safety reasons please ensure you are wearing suitable exercise clothing and trainers when using the Gym.

Use of the Gym and equipment is at your own risk.

£25 deposit for all robes.

Classes

  • Don’t forget your kit.
  • Towels are included so no need to bring one. 
  • Check you have your membership card to scan in on arrival.
  • Book your class to ensure availability via the. Champneys app. Members can book up to 6 days in advance.
  • Reminder of £6 charge now with no cancellation within the 2-hour notice period including waiting list.
  • Come to the Wellbeing & Fitness Reception to say ‘hi’ and scan in.
  • Let us know if you are new so we can guide you especially on class and gym advice.
  • Take a locker band from reception.
  • Get changed if you need to and then pop your belongings in a locker.
  • When arriving early to your class and waiting outside the studio, please be mindful and courteous to previous class participants whilst the class finishes, keeping noise to a minimal to avoid any disruptions.
  • Ensure you sign in with the instructor before the class starts.
  • Let the instructor know if you are new to the class, have an injury or are pregnant, so they can give you extra attention.
  • Listen out when told what equipment you need.
  • Work hard, enjoy and get sweaty... 
  • Be respectful to each other.
  • Ask the Instructor or team at the Wellbeing & Fitness Desk if you have any questions or would like any class recommendations. 
  • Skip out the door. It’s compulsory!
Make use of the fantastic grounds that your club has to offer and play a game of tennis or go for a walk. We also offer swimming lessons whether you are looking to learn to swim, learn a new stroke or improve a current one.