FAQS

Have a question about your visit or stay?

Have a question about your visit or stay? Find useful information and advice about our resorts, city spas, treatments and products here.

We answer the most commonly asked questions, however, if our FAQs do not address your question, please feel free to contact reservations@champneys.com

COVID-19 and Online Bookings

How can I change my booking?

We have a small skeleton staff currently in reservations who are working through contacting all of our guests. Please be patient, they will be in contact as soon as possible.

What options do I have with my booking?

We are commited to ensuring we are flexible with customer's bookings and making movements for them to attend later in the year without charging an administration fee. However we will not be authorising any refunds at this time. 

Who can I speak to?

We have a small skeleton staff currently in reservations. Please email reservations@champneys.com with any urgent queries and a member of the team will get back to you. 

When will you be back open?

As soon as the government confirms it is safe. We wish you and your families good health. And, we hope everyone takes time to rest and look after themselves. When the cloud lifts and you are ready for a breath of fresh air, we'll be here waiting with our loyal staff by our side, to welcome you back into our resort. 

Fitness

What fitness facilities and activites do you have?

We have a state-of-the-art gym, a 20-metre indoor and outdoor swimming pool.

What classes are available?

We have a wide variety of different classes available from Pilates to HIIT.  Check out our full activity schedule for Group Classes in the Health Spa section.

What should I wear for classes?

Wear something comfortable that will allow you to move around easily.  We suggest a good pair of trainers and a towel.

I'm staying overnight, am I able to use the gym / pool?

This depends on the package you have booked.  We have a selection of packages that includes use of the pool and gym facilities.  Please check upon booking.

Treatments

When should I book my treatments?

We advise that you book your treatments as far in advance as possible as treatments get booked up very quickly! The earlier you the book the better the availability of times and treatments. We recommend that additional treatments are booked at least 14 days before arrival - availability can be limited after this.

What are contra indications?

Contra indications are health reasons why a therapist may not treat a client. On our website treatment pages you will see symbols relating to health issues that if applicable mean you cannot receive this treatment. For example: High/low blood pressure, cancer during active treatment, circulatory problems, claustrophobia, diabetes, epilepsy, heart conditions etc.

Can I just visit the spa for a treatment?

Yes, of course.  To book a treatment please call us on on 01233 227138.

Can I book extra treatments on the day?

We advise booking treatments as far in advance as possible however you are welcome to book on the day. Treatments are subject to availability.

Are there any age restrictions?

14-16 year olds must be accompanied by an adult at all times including during treatments which will be performed by a same sex therapist. However, they will not be permitted for any electrical treatments or intimate waxing.

Spa

Can I book spa day passes for people to come with us on our break?

Yes, you can book spa days separately online for any other guests that wish to join you.

Can I just come for the day?

Yes, we have a great Spa Day Package for you to join us for the day.  For more information check online in the Health Spa section or give us a call on 01233 227138 or email treatments@champneys.com 

What time can I check in for my spa day or stay?

Check-in for Spa Days is from 9am and Spa Stays is 2pm.

What time do we leave when our break is over?

For Spa Stays departure time is 11am with access to the spa until 4pm. For Spa Days departure is 6pm.

Can I use the facilities if I am not a member?

Yes, we have some great overnight packages and spa day packages which allow you  full access to all our spa facilities. 

Are there changing facilities at the spa?

Yes, we have both male and female changing facilities at our spa.

What do we need to access a locker?

You can collect your electronic key from the spa reception upon arrival.

Will I be provided with a towel and robe?

Yes if you have booked a spa day, you will receive your towel and robe upon arrival.   For an overnight stay, you will find these in your room.

The Manor

If I'm staying overnight, where do I check in?

Please chack-in at the main reception which is located at the entrance to the Manor House.  We have a spearate reception for the spa.Please chack-in at the main reception which is located at the entrance to the Manor House. We have a spearate reception for the spa.

Where is the closest train station?

Ashford International Station is the closest train station which is a short car journey from the hotel.  Taxis are also available at the station.

What is the best postcode to use for the sat-nav?

The best postcode to use for Eastwell Manor is TN25 4HT.  This will direct you straight to our front door!

What time can I check in?

Check-in for  Bed and Breakfast and Dinner, Bed and Breafast is from 3pm.

What time do we have to leave when our break is over?

Departure time for Bed and Breakfast and Dinner, Bed and Breakfast is at 11am.

Is WI-FI available?

Yes, complimentary WiFi is available to all of our guests.

What is the press reader app?

The Press Reader app allows you to enjoy complimentary access to thousands of newspapers and magazines from around the world. Just connect to our WiFi, download the app and start reading

Can we stay for just one or two nights?

Yes, we have a selection of packages that offer one or two night stays.  Alternatively you can book as many nights as you like in our hotel.

Is there car parking available?

Yes, the car park for the main entrance is located at the front of the hotel.  We also have a separate car park for the spa.

Where is Eastwell Manor located?

Eastwell Manor can be easily located following the M20, or by means of train into Ashford International station, which is situated just less than four miles from the hotel, and is accessible via a 12 minute car journey. The station links to all major London destinations and the high speed Eurotunnel. Other stations in close proximities to the hotel include Wye railway station, less than three miles away and Canterbury West and East stations, which are just over 10 miles away.

Airports accessible within a reasonable car or train journey include, London South End, London City and London Gatwick.

Eastwell Manor, Eastwell Park, Boughton Lees, Ashford, Kent, TN25 4HR.

Do you have disabled access?

Yes, for more information please call us 01233 213000 or email on enquiries@eastwellmanor.co.uk

Can hen parties use the facilities of the club?

Yes, hen parties are welcome at Eastwell Manor.  Why not book in Afternoon Tea or a Spa Day to make your experience extra special!  We ask that all groups respect our other guests staying at the hotal.

What if we're running late?

No problem, just give us a quick call and let us know.

I'm not on a spa day, can I stil visit the manor?

Yes, of course.  We have a variety of different activities for the whole family at Eastwell Manor from a delicious Afternoon Tea to our unique Falconry Experience that will make your visit extra memorable.

If I'm staying in the mews cottages, where do I check in and park?

Check in is at the Manor House in the main reception, but please leave bags in the car as once you have checked in you can drive and park just outside of the mews accommodation.

Restaurants

Is there a dress code for the Manor Brasserie?

The dress code for the Brasserie is smart casual. No robes or flip flops in the restaurant. 

What are my options for food and drink?

We have a selection of different restaurants and bars for you to enjoy food and drink:

Soak up the atmosphere in the Brasserie at The Manor, a gourmet destination in its own right. With a good mix of local residents and guests, enjoy our mouth-watering menus that focus on rediscovering your tastebuds. With a brand new menu, you’ll find dishes catered to all dietary requirements, from plant-based to carnivorous diets.

The recently renovated Spa Restaurant (formerly the Pavilion Restaurant) merges healthy eating with healthy living. In line with the Champneys ethos of healthy, delicious and beautiful food, our chefs and nutritionists aim to educate and empower – creating healthy eating habits beyond a guest’s stay. With a focus on light lunches, we’re work to the principles of moderation, balance and variety. 

Afternoon Tea at Eastwell Manor is always special. Put simply, you can’t pay us a visit without sampling our take on one of the nation’s favourite pastimes. And where better to do that than in our fabulous countryside manor house? 

The Manor Bar offers cosy setting and the ideal place to relax and enjoy a glass of your favourite tipple. Or perhaps try something new from our impressive selection of beverages – including our expertly created cocktails. It’s also the perfect spot to take in the dreamy North Downs views.

For more information or to book call us on 01233 213000 or email reservations@eastwellmanor.co.uk

What time is afternoon tea available?

Afternoon tea is available from 1pm – 5pm, daily, 7 days a week.

Family

Are children allowed in the pool?

Yes, children are allowed in the outdoor pool (during the Summer months) and the indoor pool between 8.30am-10am and 4.30pm-6pm, daily.   No under 3’s in the pools.

Are children allowed to stay in the manor?

Yes, children are welcome to stay at Eastwell Manor.  Our Earl of Northumberland room includes bunk beds, please ask upon booking!

Is there a childrens menu available at your restaurants?

We can cater to children at our restaurants with meal sizes to suit.

Am I allowed to bring my dog?

Yes, we allow dogs in our Mews Cottage accommodation.   They are not allowed into the Manor House, or the Spa.

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New bookings during unprecedented demand

With summer dates in high demand, we are working as hard as possible to get back to your queries. Please refer to our FAQs for any queries.

New  bookings
Please note, with the exception of Vitality Reward and Champneys Loyalty voucher redemption, new bookings may only be made online at this time.

Spa treatment bookings
Treatments for pre-booked stays and at our city spas may only be booked through our app at this time.