RESORT INFORMATION
1. Where are the resorts located?
Champneys Tring is in Hertfordshire, Champneys
Forest Mere is in Hampshire, Champneys Henlow is in Bedfordshire
and Champneys Springs is in Leicestershire. Each is located
in acres of stunning landscaped parkland. Resorts page
2. What is the nearest train station?
Tring – The nearest station
is Berkhamsted, Forest
Mere – Liphook, Henlow – Hitchin, Springs – Loughborough
or Tamworth.
3. What do I wear?
During the day most guests wear sportswear or toweling robes.
What you wear under your robe is up to you, most people
wear swimwear. For treatments you will be provided with
paper underwear for your comfort and you may wish to bring
more than one swimming costume so you can change into a
dry one after swimming. You may wear your robe to breakfast
and lunch but guests are asked to wear smart casual dress
for evening dinner. We also recommend you bring some
gym/ leisure wear if you wish to attend the classes or
visit the gym and two pairs of trainers: one for indoors
and one for outdoors. Please note slippers are only included
in superior and premier rooms and suites, they are not included
for day guests or guests staying in economy or standard rooms.
Please wear suitable foot wear whilst in the resort i.e. slippers, trainers, sandals.
4. What type of meals are served?
The days of lettuce leaf dinners are a thing of
the past. At Champneys we believe in moderation rather
than starvation and you will not go hungry at Champneys!
Our Master Chefs create delicious but nutritious meals
that are healthy, high in fibre and low in saturated fats,
salt and sugar. Breakfast and lunch are buffet service
whilst dinner is a three course balanced meal. Healthy
snacks are also available at our coffee bars during the
day. Dining page
5. Do you cater for guests with dietary requirements?
With advanced notice we can cater for any special dietary
requirements. 21 days notice is required for Kosher
food for which a supplement will be charged.
6. Is alcohol served at the Resorts?
Wine is served in the restaurant with meals. Due to
the nature of the treatments and facilities we offer, alcohol
consumption should be kept to a minimum.See full terms and
conditions on confirmation of booking.
7. Do you allow pets?
We do not have the facility to accommodate pets.
8. Are children allowed?
The minimum age for guests is 16.
9. What is the difference in room types?
Each of our comfortable bedrooms is centrally heated, and
has remote controlled colour television, telephone, hairdryer,
mini-safe and refreshment facilities. All have en-suite facilities
and a range of our Champneys toiletries for your convenience.
Accommodation is available in five differing room categories,
beginning with our Economy Rooms which are an ideal option
for those on a limited budget. Economy rooms have restricted
views and a bath is not always available. Standard Rooms
are comfortable accommodation with all essential requirements
and full en-suite facilities. A towelling robe is available to hire for a small
charge of £5.00 per stay in standard and economy rooms.
For added luxury upgrade your room choice to our Superior,
Premier or Suites.
- SUPERIOR: Our Superior rooms often offer prime views
of the resort and come with complimentary robe hire, slippers
and natural mineral water.
- PREMIER: Our spacious and luxurious Premier rooms are
positioned in prime areas of the resort. Premier Guests
will receive Premier Service when booking a full tariff
residential stay, and a gift of a gold embossed luxury
robe, slippers, tote bag and shower gel (Not available
on discounted or special offers). Each room also contains
natural mineral water and TZU natural energy drink and
fresh fruit.
- SUITES: Our Suites are individually styled rooms offering
the ultimate in space and luxury. Suites at Champneys Tring
are air conditioned. Premier Guests will receive Premier
Service when booking a full tariff residential stay, and
a gift of a gold embossed luxury robe, slippers, tote bag
and shower gel (Not available on discounted or special
offers). Each suite also contains natural mineral water,
TZU natural energy drink, fresh fruit and flowers.
All Champneys Stays Include...
10. Do you have internet access?
The bedrooms do not have access to the internet but we do
have designated computers for our guests to use.
RESERVATIONS
1. How can I make a reservation?
You can make a reservation on-line
at www.champneys.com or by telephone on 08703 300 300
2. How far in advance to I need to book?
There is no set time limit on booking. However, if
you are looking at booking additional treatments it is advisable
to book a minimum of two weeks in advance.
3. When do I have to pay for my reservation?
Making a booking online requires full payment at
time of booking bookings by telephone must be paid for
in full 30 days before arrival. Terms and conditions
4. What happens if I need to cancel or amend
my booking?
Terms and conditions
5. Do you offer group discounts?
For day guests we offer a 10% discount for groups of 10 or
more. For residential breaks we offer 1 free place
for every group of 16.
6. Why can’t I book a particular break
on my chosen dates online?
The package you are trying to book may not be available on
the dates you have requested or the room types may not be
available.
7. What happens if I can’t
find a package to suit the length of stay I am looking
for?
We can combine packages to suit the length of stay you require
so contact our reservations department and they will be happy
to give you advice to plan your stay.
8. How can I pay for my stay/extra
treatments?
The package has to be paid in full 30 days prior to arrival. Any
treatments or other purchases are paid for on departure. We
accept all credit/debit cards, cheque or cash.
9. How do I find out about new
special offers?
By registering as a user on our website, you will receive
details of all new offers by e-mail.
TREATMENTS
1. What is a Thalassotherapy?
Click here
2. What products are used on
inclusive treatments?
During inclusive treatments, therapists use our own acclaimed
range of Champneys products. The Champneys Collection comprises
of products for the bath, body and face and was created
in conjunction with our premier therapists and some of
the top beauty experts in the country. Starting at just £5,
this range is available at our in-resort boutiques, as
well as exclusively at Sainsburys stores.
3. How do I book additional treatments?
You can book your additional treatments online or on the
treatment forms sent with a postal confirmation. Any treatments
must be booked in writing and cannot be booked by telephone.
4. What happens if I can’t
have an inclusive treatment due to a medical condition?
We offer a Make-Up Workshop or a Spa Cocoon in place of a thalassotherapy
session should a medical condition prevent the treatment taking place.
Upgrade Policy -
Inclusive treatments (combined to 50 mins) which form part of your
Champneys experience, may be exchanged for any specialised treatment.
An additional charge of 50% of the chosen treatment will be levied to your account.
This excludes Thalassotherapy Pool Sessions. Please note inclusive
treatments are not transferable between guests.
5. What times will my inclusive
treatments be?
They can vary. We cannot guarantee any times for treatments.
You will be given a schedule upon arrival detailing the times
of your treatments. If you wish to change any of the times,
please contact the treatments desk who will try their best
to alter times but during busy periods this cannot be guaranteed.
6. What footwear do I wear?
Please wear slippers or open toe shoes.
GENERAL INFORMATION
1. What do I need to bring with
me?
The most important thing is to
feel comfortable. A warm towelling robe is ideal
within the Health Resorts We hire towelling robes for your
use (a deposit is taken). Please bring swimsuits for the
Spa areas. The gymnasium and classes require a tracksuit,
shorts and top, or leotard with proper exercise shoes for
your safety, preferably two pairs - one for indoor and one
for outdoor activities. For country hikes, walking shoes
are suggested. Within the health resorts, slippers may be
worn, these are available for purchase from the boutiques.
Please wear suitable foot wear whilst in the resort i.e.
slippers, trainers, sandals.
Dress is informal at all times, however
guests are reminded that towelling robes are not permitted
in the dining room or lounge area after 6.30pm. If your stay
includes a morning arrival it is recommended that you pack
a day bag of clothes, swimsuit and toiletries to begin the
day as you arrive.
2. What time can I arrive and
what time do I need to depart?
This can vary depending on the package booked. Package
info
3. What extras will I have to
pay for whilst at the Resort?
Any additional treatments booked, purchases from the boutiques
or additional food and drinks.
4. Do I need to bring my own
towels?
No – all towels are provided
5. What happens in the evenings?
As you would expect, evening time is a quiet time at a health
resort. However, on most days there is an evening talk
on a wide range of subjects from health and fitness to
hobbies and crafts and much more. Alternatively,
you can hire DVDs at some resorts or there is an in-house
video at others. Or why not take a book and relax in one
of the many comfortable lounges and relaxation areas around
the resort?
6. Do I have to book a package
or can I come in for individual treatments?
Our resorts do not accept guests just for treatments, only
day or residential guest.
7. I have a press enquiry, who do I contact?
Please contact...
Sharon Scott, Head of PR, on 01462 810726
or at sscott@champneys.co.uk;
Rebecca Healey, Marketing,
on 01462 810702 or at rhealey@champneys.co.uk
Lorraine Ariano,Marketing on 01462 810745
or at lariano@champneys.co.uk;
Sandra Amos, Marketing,
at samos@champneys.co.uk;
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