Terms and conditions of membership

All Suspensions must be requested in writing/email to the Club Administrator giving reason for suspension & including medical documentation where required.

Annual Payers.

  1. No suspension of membership for holidays during the first year of Membership
  2. Suspensions will be allowed for illness, injury or pregnancy, providing a Doctors letter is received. Minimum suspension in these cases will be 1 month.
  3. For Membership suspension due to working away from home or for extended holiday of a TWO months or more we require notification in writing/email at least one month prior to the suspension period. A maximum 6months suspension will be allowed per year, subject to Management discretion.
  4. In all of the above suspensions, when agreed by Management a pro-rata credit will be applied to your membership account, this is non refundable but can be used towards next years Annual Subscription or extras charged to your membership account.
  5. Suspensions reasons in point 4 cannot be back dated; these must be informed in writing prior to the suspension.
  6. Duration of suspension for each individual case will be considered separately by the management.

 

Direct Debit Payers

  1. No suspension of membership for holidays during the first year of Membership
  2. All Direct Debit Suspensions must be applied for in writing/email to the Club Administrator and received before the 1st of the month. A start date to resume Direct Debit collections must also be given within a maximum of 6months.
  3. Suspensions will be allowed for illness, injury or pregnancy, providing a Doctors letter is received. Minimum suspension in these cases will be one month.
  4. For Membership suspension due to working away from home or for extended holiday of a month we require notification in writing/email at least one month prior to the suspension period. A maximum 6months suspension will be allowed per year, subject to Management discretion.
  5. Suspensions reasons in point 4 can not be back dated; these must be informed in writing prior to the suspension.
  6. Please note Cancellation of Direct Debit payments by the member will be classed as cancellation of membership.

 

Terms & Conditions for Cancellation of Membership

  1. All cancellations must be received in writing/email by at least the 1st of the month. Your leaving date will then be confirmed by the Club Administer subject to your start date.
  2. Annual Members Suspension credits are non-refundable when you cancel. Credits will be by way of Gift Card and valid for a year.  The Gift Card can be used towards Champneys Products, Days & Stays.
  3. Remaining fees of the year will be refunded to members via agreed bank account
  4. Please note you will not be able to re-join on any promotional offer within a 12 month period.

 

Terms and conditions for Refer a friend scheme

Terms and conditions apply. Subject to availability. Club administrator must be notified on new members application that referral has been made. It cannot be requested at a later date. Voucher issued 2 months after new member has completed 2 months membership. Voucher must be used within 6 months. Treatments and products bought with the voucher must be Champneys own brand.

 

GUEST PASS TERMS AND CONDITIONS

Please see below the updated terms and conditions:

Guest Passes are valid for 12 months only.
The Maximum number of inclusive guest passes you will receive is 3, and these will be credited on renewal of your membership and you will be issued with a guest pass voucher.
Guest Passes are non-transferable.
One Guest Pass allows for one guest only.
Half Day Passes cannot be used.
Guest Passes can only be used within the members’ club times.
Guest Passes cannot be used by a member to come into the resort out of their membership times.
A maximum of two guests per member are permitted on any given day subject to management discretion.
All guests are required to be accompanied by a member for the whole duration of their visit.
Members are required to book their guests with a minimum of 24 hours’ notice of requested day with the Wellbeing & Fitness Reception. Acceptance is subject to Management discretion. Failure to book guest in and present guest pass on arrival will result in the day guest fee of £30 being charged or being turned away and denied access to the resort.
All guests must complete an enquiry form on arrival before using the facilities.
All guests are required to abide by the club rules.
Any treatments or services taken by guests will be charged for accordingly and are required to be paid for prior to departure. If not they will be charged to the club members account.
The minimum age of any member’s guest is 18.

Club Members can purchase guest passes within their membership times for the following fees:

£30 between 9.00 am and 6.00 pm
£15 between 6.30-10.00am and between 6.00-10.00pm (Springs, Henlow and Forest Mere only)

TERMS AND CONDITIONS FOR A MONTHS MEMBERSHIP GIFT

The month membership is limited to one month in a 12 month period.
A temporary membership card will be provided for the duration of the membership.
Guest Passes can be purchased in addition to the month membership.
The purchaser must provide the full name and address of the recipient when purchasing the gift.
The one month gift cannot cannot be purchased with or used in conjunction with any other offer, discount of voucher.
The one month membership cannot be frozen or cancelled and is valid for up to a 31 day period depending on which month is purchased.
The membership must be purchased upfront in the form of a one off payment by cheque or card.
A month's membership cannot be purchased by exisiting, lapsed or expired members in order to extend or renew existing membership.

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