Our Privacy Policy


Champneys Health Resorts - PRIVACY POLICY - Scope and Meaning

This Privacy Policy statement covers all services provided by Champneys Health Resorts


This Privacy Policy details the approach that Champneys Health Resorts takes to the use of personal information from, and related to, our customers.

At Champneys Health Resorts we use information collected on-line to develop and enhance the services we offer to you and to help us build our business. We take privacy issues seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.

What data is collected and how is it used?

When you visit an Champneys Health Resorts website, the only data hat we capture is that submitted via email, by submission of a feedback form or by completion of an order form. Such data is maintained only for so long as necessary in order to fulfill your feedback request or order.

When you register for a service provided by Champneys Health Resorts, you may need to choose a user name and password for authentication purposes. For administration purposes, we will also require your name, address, telephone number and email address. This may be used to send you information about your account and any Champneys Health Resorts promotions. You may elect not to receive such promotions.

Is personal information disclosed to Third Parties?

No. Champneys Health Resorts does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce aggregate statistics about our customers, sales, traffic and related information but these statistics do not include any personally identifying information.

Is personal information used for any other purposes?

From time to time Champneys Health Resorts may employ other companies and individuals to work on our behalf. Examples of such work might include: sending email, analysing data and providing customer call-centre services. Such agents have access to the personal information needed to perform their functions but may not use it for other purposes.

Our Quality Control department may contact you as part of our continuous quality development program. Such calls will be made only to identify your experience of our services and to elicit your suggestions for improvement. You will be under no obligation to answer any such questions.

We may ask our market research partners to contact you by telephone as part of a survey of our services. You will be able to choose at the time whether or not you want to take part in any such survey.

If you use an Champneys Health Resorts transactional or shopping service, we will pass information necessary to complete your order to our payment partners. Such information will typically include name, address and credit card billing details.

How is personal privacy protected?

Champneys Health Resorts use up to date industry procedures to keep personal data as safe and secure as possible and to protect such data against loss, unauthorised disclosure or access. Please remember that you are responsible for protecting your password/ user name and must not share it or allow its disclosure to anyone.

Champneys Health Resorts reserves the right to change this Privacy Policy and continued use of our services signifies your agreement to any changes. In the event of material changes you will be contacted by email.

Champneys Health Resorts reserves the right to change this Privacy Policy and continued use of our services signifies your agreement to any changes. In the event of material changes you will be contacted by email.

Use of cookies


A cookie is a small file that websites put on your computer, mobile device or tablet. Their job is to recognise you and notify the website when you’ve returned, and they are most commonly used for recording information about websites you have visited and possibly what you viewed, bought or linked to while there.

Cookies improve user experience by remembering your preferences and user names without the need to log in. If you do not allow cookies some features on this website will not function. Please see the information below for details about the cookies this website uses.

Session Cookies

Session cookies allow users to be recognised within a website so any page changes or item/data selection you make is remembered from page to page.

Cookies used:  ASP.NET, .ASPXANONYMOUS, ASP.NET_SessionId

Analytics Cookies

These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors come from and the pages they visited, so that we can measure and improve the performance of our site, using a service provided by Google Analytics. Read Google’s privacy policy here: http://www.google.co.uk/intl/en/policies/privacy/

Cookies used: __utma, __utmb, __utmc, __utmz

Data Cookies

These cookies used to keep track of some selections the visitor has made and whether the user is logged in or not. They do not store the user's email or password, nor are they retained or used on the server side. Data cookies are set with a "session" expiry, which remains while the user has his/her browser program running, but is deleted if the browser program is shut down. If a visitor keeps his/her computer on and leaves the same browser program open for weeks, then this cookie will remain that long as well. If the visitor closes his/her browser program a minute after he/she stops using the site, the cookie is deleted then. 

Social Cookies (including YouTube)

We may embed videos from YouTube. This may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos.

We may use social widgets to enhance visitor interaction on our site. Addthis collects non-personally identifiable information from many of the websites in which it is enabled, and uses that information to deliver targeted advertising on other websites you may visit.

Advertising Cookies

At times advertising cookies may be set to track and monitor the effectiveness of ad related activity (e.g. by using statistical analysis cookies for tracking Google Pay-Per-Click campaigns). You can choose whether or not to allow these cookies to be set in cookie settings.

If you wish to restrict or block web browser cookies, please do refer to your browser settings. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Back to top