Champneys Terms and Conditions

TERMS AND CONDITIONS: RESERVATIONS, DAY SPAS, SHOP AND GIFT VOUCHERS

Reservations

Full payment is required on all online bookings. For telephone bookings; day packages, special offers and full tariff residential breaks arriving within 30 days require payment in full at time of booking. Full tariff bookings made more than 30 days prior to date of arrival require £100 deposit per person to secure the booking. Full payment is required 30 days prior to arrival.  NB: No reminders are sent. In the event of non-payment for whatever reason, the Company may refuse admission and the deposit will be forfeited.  All transactions for reservations, gift vouchers or products by credit card will incur an additional £2.50 charge.  In exceptional/necessary circumstances the company reserves the right to offer an alternative resort as a destination, date of stay or cancel reservation(s) with full refund to the payee. No refund will be given for early departure unless caused by significant acts of negligence on the part of the Company or its employees. Please note if booking a promotion or a discounted rate, no further discounts or offers can be applied.  All inclusive treatments are 25 minutes long unless otherwise stated. The Company will require a credit card imprint on arrival to guarantee any monies due.  

FEES

The fees are inclusive of residence, (where appropriate), treatments as listed and VAT. Extra treatments will be charged at the rates shown by the Company at its premises. Pre-booked additional treatments will be charged at the rate current on the date of booking. Date of arrival on the pre-booking form at the Company's premises will be the accepted date.

DAY GUEST CANCELLATION

All cancellations must be made in writing by post/fax/email. Date of arrival at the Company will be the accepted date. The Company will apply the following charges per person for cancellations / amendments:

  • Cancellation within 7 days of arrival date: Full payment.
  • Cancellation between 7 and 30 days of arrival date: 50% payment.
  • Cancellation more than 30 days before arrival date: £25.
  • Alterations to bookings: £10 administration fee.
  • Non arrival without notice: Full payment.
  • Cancellation of additional treatments within 24 hours: 50% of cost of treatment.

RESIDENTIAL GUEST CANCELLATION

All cancellations must be made in writing by post/fax/email. Date of arrival at the Company will be the accepted date. The Company will apply the following charges per person for cancellation/amendments:

  • Cancellation within 30 days prior to arrival date: £100.
  • Cancellation more than 30 days prior to arrival: £25.
  • Alteration to bookings: £10 administration fee.
  • Non arrival without notice: Full payment.
  • Cancellation of additional treatments within 24 hours: 50% of cost of treatment.

CANCELLATION AND CURTAILMENT PROTECTION

We are pleased to be able to provide a cancellation and curtailment protection for £9 per person that can be applied to protect your monies paid, in the event of an emergency that may occur, when even the best laid plans go awry. In summary, our cancellation and curtailment protection refunds all your deposit or full payment made (except the protection charge) if you have to cancel or curtail your visit due to the causes mentioned on our cancellation and curtailment leaflet. In summary your cancellation and curtailment protection refunds all your deposit or full payment made, apart from the protection charge, if you have to cancel or curtail your visit due to the causes mentioned below. If payment or part payment is made by a voucher, the voucher will be replaced for an identical voucher as the voucher redeemed for the booking, for a further year's redemption period, if appropriate under the conditions of the cancellation and curtailment protection scheme. Cancellation and curtailment cover if required should be taken by each individual.

  • You or a member of your party, or close relative suffers a serious incapacitating (and at the time of making your booking not
    pre-existing) illness, accident or death.
  • You or a member of your party is called for Jury Service or as a witness in a court of law.
  • A fire, flood or storm occurs at your home or the home of a member of your party within 14 days of date of arrival or during the course of your visit, which makes your home uninhabitable.
  • A burglary occurs at your home or the home of a member of your party within 14 days of date of your arrival or during the course of your visit.
  • You or a member of your party serving in the HM Forces is subject to an unforeseen posting (other than arising from war or similar hostilities); and you are prevented from commencing your visit.


OFFERS 

All offers are subject to availability. Champneys reserves the right to withdraw offers at any time. 

£10 VOUCHER FOR ONLINE BOOKING OFFER

This offer applies to online bookings for spa days and spa breaks at Champneys Resorts only (excludes treatment and class bookings). Only one £10 voucher per booking is issued. This £10 voucher can be used to purchase Champneys Spa Collection products from the Champneys shop during your day or stay only. It holds no cash value, no change can be given and cannot be used in conjunction with any other offer or promotion. This voucher must be used during your break and cannot be transferred. Only one voucher per booking. You will receive your £10 voucher in your arrival pack, which you'll receive from resort reception. 

 

PLAN AND PAMPER OFFER

Plan your Champneys visit ahead and receive the following discounts off all tariff full days and stays:

  • Book at least 30 days in advance, and receive a 10% discount
  • Book at least 60 days in advance, and receive a 20% discount
  • Book at least 90 days in advance, and receive a 30% discount

View Champneys tariff packages here: tariff days and tariff stays. Discounts are automatically applied to your online booking and are also available when booked by telephone. Terms and conditions apply. Excludes Spa Evenings. Limited availability. Cannot be used in conjunction with any other offer. New bookings only. Excludes PruHealth.

GIFT VOUCHERS 

Please ensure that you bring your redeemable gift voucher to the resort to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers cannot be used for online bookings. Guest questionnaire voucher codes pre-fixed with 'CQ' or ‘SV’ can be used as payment in resort towards additional items purchased including treatments, services, products (excluding concessions such as Elemis, Decleor and Carita). Champneys gift vouchers or gift cards, cannot be used to buy another voucher or gift card. Champneys gift vouchers must be redeemed within 24 months from issue date. Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. To redeem gift cards on treatments and services at one of our resorts, a spa day package must be purchased in order to book a treatment.

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to the health resorts whether placed in the safe or not. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our residents, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.

Mobile phones are not permitted in any of the public areas.

CHILDREN & PETS

The Company regrets that we do not have the facilities or accommodation for children under the age of 16. We cannot allow guests to bring pets either, but good boarding kennels are available locally.

DOCTOR

The health resorts and day spas are not alternative medical centres, and do not have a resident doctor. Guests are advised to consult with their family doctor about the need to limit or avoid our full range of treatments and facilities, for example inclusive treatments, steam room or sauna.

The Champneys Group pursues a policy of continuous development of fitness, health and beauty treatments and techniques. We therefore reserve the right to make changes which will be beneficial to our guests. Notification of specific changes will be given where relevant. Should a guest choose not to proceed with an alternative treatment that may have been substituted for a specific choice, no treatment cancellation charge will be made.

PHOTOGRAPHY

Please note that photography used on the website accommodation pages is for illustrative purposes only and is not a guarantee of the exact room you will receive at booking. Many of our rooms are individually designed, however the image used is of the same room type.

Reservations: 0843 316 22 22


CHAMPNEYS DAY SPAS TERMS & CONDITIONS

TREATMENT CANCELLATION

24 hours' notice is required to avoid being charged. All treatments are subject to availability and all prices are subject to revision but are normally held at the price current on the day the request is received. 

OFFERS 

All offers are subject to availability. Champneys reserves the right to withdraw offers at any time.

£5 CREDIT FOR ONLINE BOOKING OFFER

This offer applies to online treatment bookings at Champneys Day Spas only.The £5 credit can only be redeemed on a Champneys product or Champneys treatment. The £5 credit can only be used on the day of treatment. Future treatments must be paid for in full to benefit from the £5 credit. Credit used towards another treatment booking must be used within two months. Only valid for the individual person who booked the online treatment. Please request your £5 credit on departure from your appointment. 

CHILDREN

The Company regrets that we do not have the facilities for children under the age of 16 to visit the spa. We are unable to allow children to wait on premises whilst their parent has an appointment, for health and safety reasons. 

GIFT VOUCHERS

Please ensure that you bring your redeemable gift voucher to the day spa to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers cannot be used for online bookings. Champneys gift vouchers must be redeemed within 24 months from issue date. Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. Cannot be used on concession products such as Elemis, Decleor and Mama Mio. Champneys Day Spas gift vouchers are now accepted at Champneys Resorts. To redeem gift cards on treatments and services at one of our resorts, a spa day package must be purchased in order to book a treatment.

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to Champneys Day Spas. If you do bring valuable items it is essential they are covered by your own insurance. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to negligence of the Company, its employees or agents. 

Mobile phones are not permitted in any of the public areas.


CHAMPNEYS SPA PRODUCTS - ONLINE SHOP

PROMOTIONS

3 FOR 2

The 3 for 2 is on selected products only.

Three qualifying items need to be selected in order to receive one free. At Champneys we give you the best offer for the customer - we will take all the qualifying products in the basket and line them up in descending price order and you will get every third product free, rather than just the overall cheapest. For example:

The value of the lowest priced product out of three mixed items selected will be the value of the discount applied. 

If three of the same item are included in your basket with a mixture of other items selected, then the third item of the same product is free, regardless of the other items being cheaper. For example: 3 x Exotic Retreat Candle & Oil Diffusers at £20 each + 3 mixed products e.g. £14, £12, £10 = £20 + £10 discount applied.

If three of the same item plus 3 of the same of another item are included in your basket, then the third item of the two different products will be free. For example: 3 x Exotic Retreat Candle & Oil Diffusers at £20 each + 3 Distant Shores Collection at £12 each = £20 + £12 discount applied.

This promotion cannot be used in conjunction with any other offer. Champneys reserves the right to withdraw this offer at its discretion. Promotional offer valid for a limited time only. 

Promotional offer applies only to qualifying items displaying the offer notice on the product description page. Items that do not display the offer do not qualify, regardless of the type of item. 

% DISCOUNTS OFF SELECTED CHAMPNEYS PRODUCTS 

Offer applies to online orders only placed at www.champneys.com/shop whilst stocks last during the offer period only. Cannot be used in conjunction with any other offer. Champneys reserves the right to remove this offer at any time. 

PROMOTIONAL CODES

Promotional codes are only applicable on full priced products and cannot be used in conjunction with any other offer.

RETURNS POLICY

We hope you are delighted with your Champneys order. If for any reason you are not completely satisfied, we can offer a refund or exchange providing that items are returned within 14 working days of receiving your order. We recommend you send returns via recorded delivery and obtain proof of posting. Returned items must be unopened, unused and in their original condition. We may refuse an exchange or refund if items are non-saleable. Please note that if you have purchased your products via Boots, you will need to arrange your return or exchange with them directly. Please complete the returns form included with your order (containing your name, address, order number and reasons for return/exchange) and return items to:

Returns Department
Champneys Springs Health Spa
Ashby de la Zouche
Leicestershire LE65 1TG

FAULTY ITEMS

We are always very disappointed on the rare occasions our customers receive a faulty item. Please contact us via the customer service contact us form within 14 days of receiving the order for a refund or exchange. We will send you a recorded free post sticker to cover the return postage cost for the faulty item. If you request a refund or exchange, it will be processed within 10 working days of us receiving the faulty item.

FOURTEEN DAY COOLING OFF PERIOD

You have the legal right to cancel your order within fourteen days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Refunds will be made upon receipt of goods, excluding the original postage costs, gift wrapping or any other additional services, within 14 working days. Please notify us of your wish to cancel via the online shop contact us page.

PRICES, DELIVERY AND PAYMENT

The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel a refund will be made to your card immediately.

Prices shown are inclusive of UK Value Added Tax.

GIFT CARD TERMS & CONDITIONS 

These gift cards are not cheque guarantee, credit or charge cards. Valid activated cards are redeemable in full or part payment for merchandise in any Champneys resort or day spa but cannot be redeemed online at www.champneys.com. This card may not be exchanged for cash or other vouchers. The minimum amount required to activate or top-up this card is £10.00. The maximum card limit is £500. No change will be given, but the balance will remain on the card until the expiry of the card.

Any gift cards sold up to and including 31st March 2013 expire after 12 months and cannot be extended. Any gift cards sold after 1st April 2013 are valid for 24 months, after which they expire and cannot be extended, any balance remaining will be deducted.

Champneys cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged. Champneys is not responsible for any unauthorised use of these cards. Gift cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. For balance enquiries please call 0843 316 2222. Gift cards cannot be returned or refunded, except in accordance with your legal rights.

Champneys reserves the right to amend these terms and conditions from time to time if Champneys considers it is reasonable and necessary in all the circumstances to do so. (e.g to change the scope of the gift card, service, notify of the services withdrawal or in the event of circumstances beyond Champneys control.) Any such change and action to be taken as a result will be notified to customers in advance in all resorts/day spas and online. Champneys breaks, days and vouchers cannot be re-sold, and may only be used for promotional purposes with written permission from the directors of Champneys.

20% EXTRA FREE GIFT CARD OFFER TERMS AND CONDITIONS

For every £50 spent on monetary gift cards, an additional 20% monetary value will be added on to your gift card, to a maximum of £50 onto a £250 voucher. To take advantage of this offer, please call our dedicated Gift Card Hotline on 0843 316 22 22 or purchase your gift card online. Please note the extra 20% value will not show up until checking out online. Vouchers cannot be redeemed within 72 hours of purchase.

This offer is available until 30th November 2014. This offer is not available with experience gift cards or vouchers and applies to new purchases of monetary gift cards only. Offer is subject to change and availability, and is not to be used in conjunction with any other offer. Gift cards purchased during a visit to the resort will be sent by Royal Mail to the purchaser/recipient’s address and can therefore not be redeemed on the day of purchase.

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